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Frequently asked Questions (FAQs)

Your ski rep will be available to you outside your ski times. Should any issues not be subsequently resolved to your satisfaction senior management will be at your disposal.

Congratulations, you’re already on your way! Our friendly and helpful office staff will be able to talk you through the process step by step, ensuring organising your trip will be as easy and simple. Give us a call or email and one of our office team will get back to you shortly.

You should book your trip between 12-18 months in advance. This will give you the best choice of accommodation and allow parents plenty of time to save up, but we always welcome late bookings.

We will always endeavour to accommodate increases in group size. Please be aware that adding extra passengers may have overall cost implications, e.g. if additional flight seats are more expensive, or if a larger coach is required

You are more than welcome to take an extra adult in addition to your free place, at a supplement.

Yes, we are fully bonded according to Austrian Law, please see our Financial information; and we  comply with ABTA's financial criteria for membership.

 

Group air fares differ from individual air fares. It is always much cheaper to buy one ticket individually than multiple tickets at once, and the cost of the tickets increases as more space on an aircraft is filled. This is why ticket prices which can be found online for individual travellers often are cheaper than what we are quoted for group travel.

With regards to passport queries we always recommend you contacting the passport office to check that, as we would hate to give you the wrong information.

In the Names List we request passport info and ski details, however the Headed Names List is a separate list of all members of your group, including adults, together with dates of birth, on school headed paper, signed by yourself or the Head, and stamped with the school stamp (if you have one). The lift pass company and hotel require the Headed names list for local tax reasons.

No. Our instructors have a tight time schedule, it is therefore not possible to make up for the time if you are late. We therefore ask you to come punctually so you can make the most of every minute.

Full ski and snowboard hire including helmets are included, however children need to provide their own clothing.

Hotels generally release room allocation around 10 to 7 days before departure.

In line with international standards, usually the rooms are made available to you between 14:00 and 16:00.

On your last day all bedrooms need to be vacated after breakfast. Showering facilities will be made available to you on your last day of skiing.

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You still have unanswered questions or need further informations on topics?
Don't hesitate and just contact our office team.